Return and Refund Policy

Last updated July 10, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at contact@greyten.in to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:

MUROJA STORE

Attn: Returns

RMA #

25, Kamaraj Street,

Malayappa Nagar,

Tiruchirappalli , Tami Nadu – 620010

India

Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, the Return Shipping Cost will be deducted from your return to cover shipping charges.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  •        A 5% restocking fee will be charged for all returns over 500.
  •        We offer free shipping all over India
  •        We accept returns & refunds as per our policy
  •        The refund amount will be issued after receiving the product
  •        The refund amount will be credited to your wallet excluding the return shipping cost
QUESTIONS

If you have any questions concerning our return policy, please contact us at:

contact@greyten.in

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